Terms & Conditions

By accessing or using getdae.com and any related page, form or landing page operated by DAE (the Site), you agree to these Terms and Conditions (the Terms).

If you do not agree with these Terms, you should not use the Site. Your use of the Site is also subject to our Privacy Policy.

You must be at least 18 years old and have legal capacity to use the Site. If you use the Site on behalf of a clinic, company or other organisation, you confirm that you are authorised to act for that organisation.

DAE provides marketing, advertising, lead generation, limited lead qualification, appointment-setting, automation, campaign measurement and related patient-acquisition support to dental clinics.

DAE is not a dental clinic, healthcare provider, credit provider or financial adviser. We do not diagnose conditions, recommend treatment, determine clinical suitability, approve finance or provide dental treatment.

Any reference to a patient, lead, enquiry, consultation or treatment opportunity on the Site describes a marketing or administrative stage. It does not represent a clinical assessment or treatment outcome.

These Terms govern your use of the Site and any initial enquiry, application or booking request you submit through it. They do not, by themselves, appoint DAE to provide services or require either party to enter a commercial relationship.

A strategy call, application, proposal, estimate or discussion is not a binding service contract unless and until the relevant parties accept a written agreement.

A client agreement may contain additional or more specific terms dealing with service scope, campaign setup, clinic responsibilities, fees, media spend, intellectual property, data handling, termination and performance commitments.

If these website Terms and an accepted client agreement address the same matter, the client agreement applies to that engagement to the extent of any inconsistency, subject always to rights that cannot lawfully be excluded.

You may use the Site only for lawful purposes. You must not:

• Use the Site in a way that breaches applicable law or another person’s rights
• Submit information that is false, misleading, fraudulent, unlawful or not yours to provide
• Impersonate another person or misrepresent your authority, identity or affiliation
• Attempt to gain unauthorised access to the Site, its hosting, forms, data or connected systems
• Introduce malicious code or interfere with the availability, performance or security of the Site
• Scrape, crawl or extract information from the Site at an unreasonable volume
• Copy, republish or commercially exploit Site content except as permitted by law or with our written consent
• Use DAE’s name, branding or content in a way that suggests an endorsement, partnership or affiliation that does not exist

We may restrict or block access where reasonably necessary to protect the Site, our systems, our users or another person’s rights.

If you submit an enquiry, application or booking request, you confirm that the information you provide is accurate, current and complete and that you are authorised to provide it.

Submitting a form or booking a call does not guarantee that DAE will accept an engagement, reserve campaign capacity or provide a particular service or offer.

We may contact you about your enquiry by phone, email or SMS using the details you provide. Where required by law, we will obtain the consent needed to send marketing communications.

You may opt out of marketing by:

• Using the unsubscribe link in an email
• Replying STOP to an SMS where available
• Contacting us using the details below

We may still send non-marketing communications reasonably necessary to respond to your request or administer an existing relationship.

Information about our services on the Site is general and may change. The services supplied to a clinic will be those described in the written agreement accepted for that engagement.

Unless an accepted written agreement expressly states otherwise:

• Advertising budgets, media spend and third-party platform or software charges are separate from DAE’s management fees
• The clinic must provide timely access, approvals, accurate information and suitable calendar availability
• The clinic is responsible for claims, offers, pricing, practitioner information and clinical content it supplies or approves
• The clinic must respond promptly to matters requiring professional, clinical or patient-care input
• Advertising platforms may review, restrict, reject or suspend campaigns independently of DAE
• DAE may recommend changes to support performance, patient experience or advertising compliance

The clinic retains responsibility for its professional, clinical, privacy, advertising and patient-care obligations and for ensuring its instructions to DAE are lawful and accurate.

Any DAE promotion is subject to the eligibility criteria, inclusions, exclusions, availability, timeframes and definitions presented with the offer and in the written offer supplied before acceptance.

Promotions may be withdrawn, limited or changed prospectively where reasonably necessary. A change will not remove an entitlement already accepted in a binding written agreement. An offer is not transferable or redeemable for cash unless expressly stated.

Marketing and patient-acquisition outcomes vary between clinics and markets. Results may be affected by factors including:

• Clinic location and local demand
• Competition and advertising costs
• Advertising budget and campaign duration
• Offer strength, treatment pricing and payment pathways
• Clinic availability and response speed
• Patient eligibility, intent and attendance
• Creative approvals, platform decisions and market conditions
• Changes to advertising, analytics or communications platforms

Examples, projections, case studies, revenue figures and performance information on the Site are illustrative unless expressly stated otherwise. They are not a promise that every clinic will achieve the same result.

Any specific guarantee or performance commitment applies only where it is recorded in an accepted written agreement together with its measurement rules, clinic requirements, exclusions and remedy.

DAE does not provide dental, medical, legal, credit or financial advice to clinics or prospective patients. Information presented through the Site or a DAE-supported marketing journey is not a diagnosis and is not a substitute for assessment by an appropriately qualified practitioner.

The relevant clinic and its registered practitioners are responsible for:

• Clinical screening, diagnosis and treatment recommendations
• Determining whether treatment is clinically appropriate
• Providing accurate information about risks, benefits and alternatives
• Obtaining informed consent
• Treatment pricing and any finance discussions or referrals
• Professional standards, practitioner registration and patient records
• Treatment delivery, follow-up and patient outcomes

A marketing or administrative qualification performed by DAE is not a determination of clinical suitability and does not create a practitioner-patient relationship between DAE and any person.

Unless otherwise stated, the Site and its content—including text, graphics, branding, layouts, illustrations, videos, workflows, code and downloadable materials—are owned by or licensed to DAE and are protected by intellectual property laws.

We grant you a limited, revocable, non-exclusive and non-transferable right to access the Site for lawful business evaluation or personal information. No ownership rights are transferred to you.

You must obtain our written permission before reproducing, adapting, distributing, selling, sublicensing or commercially exploiting a substantial part of the Site, except where the law permits that use.

If you send us feedback or suggestions, you permit us to use them without restriction or compensation, provided we continue to handle any personal information in accordance with our Privacy Policy.

The Site may link to or rely on third-party services, including advertising platforms, booking tools, form providers, analytics systems, CRM platforms, communications providers and finance providers.

Those services are controlled by their respective providers and may be subject to separate terms and privacy policies. A link, mention or integration does not necessarily mean that DAE endorses or controls the third party.

To the extent permitted by law, DAE is not responsible for a third party’s content, availability, security, eligibility decisions, policies or actions. You should review the third party’s terms before using its service.

Our Privacy Policy explains how we collect, hold, use, disclose and protect personal information. It forms part of these Terms to the extent relevant to your use of the Site.

Do not submit detailed clinical records, government identifiers, credit reports, bank statements or complete payment-card details through a general DAE business enquiry form.

If you provide personal information about another person, you confirm that you are authorised to provide it and that doing so complies with applicable law.

We take reasonable steps to maintain the Site but do not promise that it will always be available, uninterrupted, error-free or free from harmful components.

We may update, suspend or remove Site content or features where reasonably necessary for maintenance, security, legal compliance or business operations.

You are responsible for maintaining appropriate security protections on your device and for confirming that any content you download is suitable for your systems.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

Subject to those non-excludable rights, the Site and its content are provided on an “as available” basis for general information. You should obtain advice suited to your circumstances before relying on Site content to make a material legal, clinical, financial or business decision.

To the maximum extent permitted by law, DAE is not liable for indirect, incidental, special or consequential loss arising solely from your use of, inability to use or reliance on the Site, including loss of profit, revenue, opportunity, goodwill or data.

This limitation does not apply to liability that cannot lawfully be limited or to loss caused by fraud, wilful misconduct or any other liability for which an exclusion would be unlawful.

We may update these Terms from time to time to reflect changes to the Site, our practices or applicable law.

The updated version will be published on this page with a revised effective date. Changes apply prospectively from publication and do not retrospectively change a separate service agreement already accepted by DAE and a client.

These Terms are governed by the laws of New South Wales, Australia.

Subject to any right you have to bring a claim elsewhere under applicable law, you and DAE submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.

If any part of these Terms is invalid or unenforceable, that part will be read down to the extent necessary or severed, and the remaining provisions will continue to apply.